Free fast shipping in the US for orders over $35
$5 flat rate for orders under $35

Shipping Policy

Shipping

ALL orders in the CONTINENTAL USA over $35.00 will be shipped via either USPS First Class, USPS Priority Mail, UPS Ground or FEDEX Ground at the discretion of warehouse team at The Kiwi Importer. 

Orders are typically shipped within 24 hours on business days. Standard orders are processed once credit card authorization and address verification have been obtained. Please note that credit card authorization can take up to 24 hours for approval.

UPS and USPS are our preferred shipping carriers in Continental United States and USPS for Alaska, Hawaii and APO/FPO addresses. 

Orders shipped via standard delivery typically arrive in two (2) to four (4) business days (Monday through Friday, not including holidays) for the Continental United States. However shipping to some regions may take longer.

Please ensure your shipping address is correct and you are able to receive your package. We cannot be responsible for incorrect shipping addresses or packages to be left unattended for unreasonable periods of time.

You will receive an email with tracking information when your order has been shipped. You will be notified by email if we have been notified about a delay.

Please contact us for International or Expedited shipping or any other concerns: customerservice@kiwiimporter.com

Returns

We want your shopping experience at The Kiwi Importer to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please email us at customerservice@kiwiimporter.com

Return Information

We accept returns for refund postmarked within 14 days from the date you placed your order. We accept returns for an online credit (Kiwi Credit) for non-final sale items up to 30 days from the date you placed your order.

Damages must be reported within five (5) days of receiving merchandise or cannot be returned. Upon receipt of return and inspection, refunds are issued back to the original method of payment or with an online credit (Kiwi Credit)

Returns must be in new (unopened) condition.

Original and return shipping is non refundable.

Refunds are processed within 15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method.

If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.

We email you a shipping notification with tracking information when your order has shipped, and a delivery notification when your package has been scanned as delivered by the carrier. If you make a claim for non delivery of the package, but the carrier has scanned as delivered, we will initiate an investigation. Mail theft is a felony and we treat it seriously. We may request proof of address and identity in order to file with appropriate authorities.

How Do I Make A Return?
Click here to fill in the return form.

All returns must be sent to:
The Kiwi Importer
1810 First Oaks St, Suite 190, Richmond, TX 77406

 

You may ship back your return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.

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